Hours

Monday: 7:30am-6:00pm

Tuesday: 7:30am-6:00pm

Wednesday: 7:30am-6:00pm

Thursday: 7:30am-6:00pm

Friday: 7:30am-6:00pm

Saturday: 8:00am-1:00pm

Sunday: Closed

Information for Clients

All Forms can either be found at the bar across the top of the page in FORMS, or you can click the links below.

New Client forms:

Clients referred to our practice by their primary care veterinarian must complete a new referral client form.  Please complete this form prior to your visit and bring it with you, or plan to arrive a few minutes early to complete this form in our practice.  In addition to this form, we require your primary care veterinarian to complete a referral form, which can be faxed or mailed prior to your appointment.

Referral Policy:

Because you have been referred to us for a dental procedure, upon completion of these procedures we will forward all pertinent information to your regular veterinarian.  We will only treat the original problem for which your veterinarian referred you, except upon consultation with your regular veterinarian.  In the event your pet requires medical help in the future which is not specifically related to this procedure, we recommend that you call your regular veterinarian.  His or her skill and familiarity with your pet makes your veterinarian the best-qualified professional to manage additional problems.

Appointments and Procedures:

If you are a client of Town and Country Animal Clinic, an appointment and procedure can be scheduled for any day Monday-Thursday.  All other appointments are made by referral from your primary care veterinarian.  Consultations can be scheduled Monday or Wednesday afternoons between 2:30 and 4:30pm, and Friday mornings between 8:00am and 11:00am. For clients coming from out of town, the consultation and procedure can be performed on the same day, first thing in the morning (arrive between 7:30 - 7:45am).  Dental procedures are performed Monday through Thursday, in the mornings.  Because your pet will be anesthetized during their procedure, pets must be fasted from food after 8pm the day before their dental procedure and water must be removed first thing in the morning.

Consultation:

Dr. Hansen will discuss your pets dental problem with you during a 20 minute consultation.  He will review your pets medical history, evaluate and examine your pet, and discuss various options with you.  At this time you will receive a detailed estimate regarding the procedure both you and Dr. Hansen have decided on.  The cost of a referral consultation is $130.

A pre-anesthetic work up is tailored to your individual pet but most patients require an electrocardiogram (EKG) and blood work prior to anesthesia.  These tests can be performed after the consultation or the day of the procedure.  It is ideal to perform these tests the day of the consultation, due to possible change in our protocols if there are any abnormalities.

Day of Procedure:

Our surgical admit time is between 7:30 and 7:45am.  You will need to sign paperwork to admit your pet, and give us a contact number where you can be reached that day.  If any additional procedures or treatments are indicated based on oral examination and/or dental X-rays, Dr. Hansen or a veterinary technician will contact you to receive your permission for additional services.

Once your pet has fully recovered from anesthesia, a technician will call you to discuss how things went and to schedule a discharge time (usually after 2pm).  At the time of discharge a technician will go over a detailed report from Dr. Hansen and instructions for home care.  Most dental procedures do require a recheck visit which can be setup at this time.

Payment:

Full payment is due when services are rendered.  We accept cash, check, Visa, Mastercard, Discover, American Express, and Care Credit.